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please use hyperlink <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/flag_grey.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>\n <ul class=\"alternate\" type=\"square\">\n <li><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/add.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <a href=\"https://support.fmsystems.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">OpenBlue (legacy FMS) Employee, Insights, Visitor <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></a></li>\n </ul>\n <ul class=\"alternate\" type=\"square\">\n <li><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/add.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/17\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">OpenBlue Airwall</a></li>\n </ul>\n </div>\n</div>\n<h5><a name=\"%2C\" target=\"_blank\"></a><font color=\"blue\">If you are a <b>NEW USER!!</b></font>,</h5>\n<p>Please create your account in this portal.</p>\n<h6><a name=\"Accountcreationsteps%28y%29\" target=\"_blank\"></a>Account creation steps <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/thumbs_up.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h6>\n<p>Click \"Log in\" on top right corner --> Enter email --> Click \"Next\" --> Use \"Forgot Password\" to receive password reset link <em>(depending on your spam filter, please check your spam folder in case you don't receive this link in your inbox)</em>.</p>\n<p>If you experience any challenges during account creation - 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For following products continue here: on this portal
For following products - please use hyperlink 
Account creation is important to keep track of progress related to requested case. It also provides access to knowledge articles.