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{"xsrfToken":"024aa4188f9dfe7e8ee0f34b6c980fafdc4d1ed9_lout","branding":{"id":"11","key":"sessr","name":"SES Service Request","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f7080cd3-e047-44ca-8fb9-a317f4497482/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmRiYWRhMS04Njk2LTQ0YmItODUxNS01ODAyODgxMDkyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3MDgwY2QzLWUwNDctNDRjYS04ZmI5LWEzMTdmNDQ5NzQ4MiI6WyJyZWFkIl19LCJleHAiOjE3NzkxNzA4MDUsIm5iZiI6MTc3OTE3MDIwNX0.QGNJ_WhhL_yz82xQbhfHD4DGw2__ZOyNttb83bhMY1s&client=26dbada1-8696-44bb-8515-580288109272&mode=fit","logoId":"f7080cd3-e047-44ca-8fb9-a317f4497482","isLogoAvailable":true,"helpCenterTitle":"Welcome to JCI Products Service Desk Portal","sharedPortalName":"JCI Products","userInitialAnnouncementMessageWiki":"<p>To contact this portal's admin, send an email to sessr@jciproducts.atlassian.net</p>","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to JCI Products Service Desk Portal","sharedPortalName":"JCI Products","announcementMessage":"To contact this portal's admin, send an email to sessr@jciproducts.atlassian.net","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2764dc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1332ca98-f722-4c54-96a9-25f6219e9615/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmRiYWRhMS04Njk2LTQ0YmItODUxNS01ODAyODgxMDkyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzMzJjYTk4LWY3MjItNGM1NC05NmE5LTI1ZjYyMTllOTYxNSI6WyJyZWFkIl19LCJleHAiOjE3NzkxNzA4MDUsIm5iZiI6MTc3OTE3MDIwNX0.Pgw58gOHtO7gpybTl1wTR7Z6mrfrELlXrdwp3_mHadQ&client=26dbada1-8696-44bb-8515-580288109272&height=300&mode=fit","bannerMediaApiFileId":"1332ca98-f722-4c54-96a9-25f6219e9615","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"sessr","projectId":10142,"serviceDeskId":11,"name":"SES Service Request","description":"<p>Raise a service request with the Software Engineering Services (SES) team.</p>\n<p>Before requesting a new software/tool, please check the listed Standard Tools per category. <a href=\"https://jciproducts.atlassian.net/wiki/spaces/STE/pages/989614473409/List+of+Standard+Tools\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/wiki/spaces/STE/pages/989614473409/List+of+Standard+Tools</a></p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"214","name":"Artifactory - Access or Support","descriptionHtml":"","callToAction":"Artifactory - Access or Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1823","name":"Atlassian Guard - Access","descriptionHtml":"","callToAction":"Atlassian Guard - Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[156],"key":""},{"id":"1786","name":"Aviatrix VPN Access","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> We do not Support Aviatrix VPN access<br> Please create ticket using below link - <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612</a> </font></h2>\n<p>More Information :<br> The access to Aviatrix VPN access is controlled by multiple security groups each of them managed by respective members of each product and are those members who can add or remove persons from the groups. There are two types of groups AD and AAD:</p>\n<p>• AD groups: Use the JCI IT tool MIM to make changes and review group ownership <a href=\"https://jci.service-now.com/jcisp?id=sc_catitem&sys_id=5f54cf2ddb6e5380bc4138ff9d96195c&service_sys_id=1581c0c6dba153006e543caf9d96193a\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jci.service-now.com/jcisp?id=sc_catitem&amp;sys_id=5f54cf2ddb6e5380bc4138ff9d96195c&amp;service_sys_id=1581c0c6dba153006e543caf9d96193a</a><br> o This requires access to the JCI Network from a JCI office or through Cisco VPN<br> o This normally takes up to 4hrs to synchronize<br> • AAD groups: Those can be modified directly in Azure, provided the owners have access to the Azure Active Directory. Otherwise they can also use the MIM tool</p>\n<p>As a reminder the Aviatrix client can be downloaded from <a href=\"https://docs.aviatrix.com/documentation/latest/aviatrix-openvpn/download-vpn-client.html?expand=true\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.aviatrix.com/documentation/latest/aviatrix-openvpn/download-vpn-client.html?expand=true</a><br> And the SSO VPN profile to add to Aviatrix agent once installed can be found at: <a href=\"https://apps.jci.com/:f:/s/SREDesignAutomation755-VPNProfileRepository/EssBlo6MZ1lCoqv-UoPEHlYB37JoLj6_aS7hxca8_c6Gow?e=wAsK2M\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.jci.com/:f:/s/SREDesignAutomation755-VPNProfileRepository/EssBlo6MZ1lCoqv-UoPEHlYB37JoLj6_aS7hxca8_c6Gow?e=wAsK2M</a></p>\n<p>IMPORTANT: Please do not use more than one VPN connection at a time, connecting to both JCI IT Cisco VPN and SRE Aviatrix at the same time will cause connection issues</p>","callToAction":"Aviatrix VPN Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"746","name":"Azure DevOps","descriptionHtml":"<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>Please create request using below link</b> </font></h3>\n<p><a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612</a></p>","callToAction":"Azure DevOps","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"215","name":"Beyond Compare - License","descriptionHtml":"","callToAction":"Beyond Compare - License","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1787","name":"BlazeMeter","descriptionHtml":"<p>To access BlazeMeter, Please enter ticket here</p>\n<p><a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612</a></p>\n<p>And select Blazemeter</p>","callToAction":"BlazeMeter","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1822","name":"BrowserStack - License or Support","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>Please contact : carl.neumann@jci.com</b> </font></h2>","callToAction":"BrowserStack - License or Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1795","name":"CloudConnexa OpenVPN","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>Please contact : pedriant.pena@jci.com</b> </font></h2>","callToAction":"CloudConnexa OpenVPN","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1915","name":"Confluence - Access","descriptionHtml":"","callToAction":"Confluence - Access","introHtml":"","icon":11755,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11755","groups":[156],"key":""},{"id":"5874","name":"Confluence Guest User - Access","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><b><font color=\"red\">Note for Confluence Guest User Access</font></b></h2>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"blue\">* Confluence guest users can only be granted access to one space at a time.</font></h3>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"blue\">* If a guest needs access to another space, they must first be removed from the current space before being added to the new one.</font></h3>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"blue\">* For users who require access to multiple spaces simultaneously, a full Confluence license is required.</font></h3>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"blue\">* Guest accounts are best suited for individuals who only need limited, single-space access.</font></h3>","callToAction":"Confluence Guest User - Access","introHtml":"","icon":12245,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[156],"key":""},{"id":"266","name":"Docker Desktop - License or Support","descriptionHtml":"","callToAction":"Docker Desktop - License or Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"478","name":"EdCast","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>To request access to EdCast:</b> </font></h2>\n<p>1. HR Atlas : <a href=\"https://jci.service-now.com/esc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jci.service-now.com/esc</a><br> 2. Create New HR Request<br> 3. Talent Management (under Catalog filters)<br> 4. Training Management : <a href=\"https://jci.service-now.com/esc?id=sc_cat_item&sys_id=9d26a7081bf68150ee33baebcc4bcb48&sysparm_category=418d38901b5bcd10ee33baebcc4bcbbc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jci.service-now.com/esc?id=sc_cat_item&amp;sys_id=9d26a7081bf68150ee33baebcc4bcb48&amp;sysparm_category=418d38901b5bcd10ee33baebcc4bcbbc</a><br> 5. Type = Learning Hub Troubleshooting<br> 6. Submit</p>","callToAction":"EdCast","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"5018","name":"Figma - Guest for Bosch","descriptionHtml":"","callToAction":"Figma - Guest for Bosch","introHtml":"","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[159],"key":""},{"id":"434","name":"Figma - License or Support","descriptionHtml":"<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>NOTE: For License Requests, attach an Email with confirmation from your Director or Budget Owner indicating they approve and will accept cross-charges of $900/year for Figma, $60/year for FigJam, or $420/year for Dev Mode. If you do not attach an Email with this confirmation, this request will be declined.</b> </font></h3>","callToAction":"Figma - License or Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"362","name":"FinOps Dashboard - Access","descriptionHtml":"","callToAction":"FinOps Dashboard - Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1882","name":"GitHub - Copilot","descriptionHtml":"<p>For any request regarding installation, uninstallation, and issues with copilot, please raise a ticket here:</p>\n<p>Installation:</p>\n<ul>\n <li>Ensure access to the jci-products organization on GitHub Enterprise before requesting Copilot for Business license. If not, submit a separate Jira request for access.<br> Confirm that your primary IDE is compatible with Copilot by referring to the official documentation. <a href=\"https://docs.github.com/en/copilot\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.github.com/en/copilot</a><br> Note the reference cost for Copilot per user/month: Copilot for Business & Copilot Chat is $19.</li>\n <li>For developers, please attach screenshot of the email approval from your reporting manager/Director/Cost center owner.</li>\n <li>For Reporting Managers, if you are raising a ticket for your team members as a reporting manager, please mention this in ticket, also approval from your reporting manager is not required in this case, and you do not need to attach a screenshot or email.</li>\n</ul>\n<p>Uninstallation\\License removal</p>\n<ul>\n <li>Uninstallation requests can also be raised here without needing additional approval.</li>\n <li>If you are not using Copilot or do not wish to use it, please raise a request for uninstallation. Keep in mind that the seats are billed and managed by GH Admin, and uninstalling Copilot from your system does not automatically remove the seat from billing.</li>\n</ul>\n<p>Issues</p>\n<ul>\n <li>For any issues with copilot usage, ticket can be raised here.</li>\n <li>Please see the following URL: <a href=\"https://jciproducts.atlassian.net/wiki/x/PQBzpuY\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/wiki/x/PQBzpuY</a> in case you have further questions.</li>\n</ul>","callToAction":"GitHub - Copilot","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[157],"key":""},{"id":"1814","name":"GitHub - Runners","descriptionHtml":"","callToAction":"GitHub - Runners","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[157],"key":""},{"id":"445","name":"GitHub Cloud - New Repo (all JCI GH cloud)","descriptionHtml":"<h2><a name=\"%3Ahttps%3A%2F%2Fgithub.com%2Fjciinternaldev%2Fjcigithubautomation%2Fissues%2Fnew%3Fassignees%3D%26amp%3Blabels%3Dnewrepo%26amp%3Bprojects%3D%26amp%3Btemplate%3Dnewrepo.yml%26amp%3Btitle%3DNewRepo%26amp%3Brdquo\" target=\"_blank\"></a><font color=\"red\"> <b>Please use the following steps to create a new repository:</b></font>: <a href=\"https://github.com/jci-internal-dev/jci-github-automation/issues/new?assignees=&labels=new-repo&projects=&template=new-repo.yml&title=New+Repo&rdquo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://github.com/jci-internal-dev/jci-github-automation/issues/new?assignees=&amp;labels=new-repo&amp;projects=&amp;template=new-repo.yml&amp;title=New+Repo&amp;rdquo</a></h2>","callToAction":"GitHub Cloud - New Repo (all JCI GH cloud)","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[157],"key":""},{"id":"364","name":"GitHub Cloud - Open Source Contribution ","descriptionHtml":"","callToAction":"GitHub Cloud - Open Source Contribution ","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[157],"key":""},{"id":"224","name":"GitHub Cloud - Support ","descriptionHtml":"","callToAction":"GitHub Cloud - Support ","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[157],"key":""},{"id":"346","name":"GitHub Cloud - Third-party application access","descriptionHtml":"","callToAction":"GitHub Cloud - Third-party application access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[157],"key":""},{"id":"4424","name":"GitHub Cloud Access","descriptionHtml":"","callToAction":"GitHub Cloud Access","introHtml":"","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[157],"key":""},{"id":"4259","name":"Glassbox Service Request","descriptionHtml":"","callToAction":"Glassbox Service Request","introHtml":"","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[159],"key":""},{"id":"228","name":"GLMS Support","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> SRE does not support GLMS application, Please contact Benjamin.Jones@jci.com or miguel.contreras.segura@jci.com for any GLMS support. </font></h2>","callToAction":"GLMS Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"229","name":"IAR Renesas - License or Support","descriptionHtml":"","callToAction":"IAR Renesas - License or Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"231","name":"Infrastructure Support","descriptionHtml":"","callToAction":"Infrastructure Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1949","name":"Invoice Issue","descriptionHtml":"","callToAction":"Invoice Issue","introHtml":"","icon":11755,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11755","groups":[155],"key":""},{"id":"216","name":"Jenkins - Agent Configuration","descriptionHtml":"","callToAction":"Jenkins - Agent Configuration","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"218","name":"Jenkins - Build Configuration","descriptionHtml":"","callToAction":"Jenkins - Build Configuration","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"217","name":"Jenkins - Docker Configuration","descriptionHtml":"","callToAction":"Jenkins - Docker Configuration","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"248","name":"JetBrains License","descriptionHtml":"","callToAction":"JetBrains License","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"1813","name":"Jira - Access","descriptionHtml":"","callToAction":"Jira - Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[156],"key":""},{"id":"429","name":"Jira / Confluence - Support","descriptionHtml":"","callToAction":"Jira / Confluence - Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[156],"key":""},{"id":"1880","name":"Jira Service Management (JSM) - Access","descriptionHtml":"","callToAction":"Jira Service Management (JSM) - Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[156],"key":""},{"id":"3682","name":"LINQpad - License","descriptionHtml":"","callToAction":"LINQpad - License","introHtml":"","icon":10467,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[159],"key":""},{"id":"239","name":"MathWorks - License","descriptionHtml":"","callToAction":"MathWorks - License","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"243","name":"Mentor Graphics - Access","descriptionHtml":"","callToAction":"Mentor Graphics - Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"241","name":"Mentor Graphics - Maintenance","descriptionHtml":"","callToAction":"Mentor Graphics - Maintenance","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"242","name":"Mentor Graphics - Remix","descriptionHtml":"","callToAction":"Mentor Graphics - Remix","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"480","name":"Miro","descriptionHtml":"<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>Please do not create ticket here, Contact :1) Shrawan Kumar <shrawan.kumar@jci.com>; or 2) George Metcalf <george.metcalf@jci.com> for access</b> </font></h3>","callToAction":"Miro","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"244","name":"O'Reilly - Subscription","descriptionHtml":"","callToAction":"O'Reilly - Subscription","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"488","name":"Postman - License","descriptionHtml":"","callToAction":"Postman - License","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"366","name":"ReadyAPI License Request","descriptionHtml":"","callToAction":"ReadyAPI License Request","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"483","name":"Runscope","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>We do not support Runscope</b> </font></h2>\n<p>To access BlazeMeter, Please enter ticket here</p>\n<p><a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/612</a></p>\n<p>And select Blazemeter</p>","callToAction":"Runscope","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"249","name":"SAR Access","descriptionHtml":"<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>For access to this tool, you must attach a Screenshot of Task Manager (CTRL-SHIFT-ESC), showing both Carbon Black and CrowdStrike.:</b> </font></h3>","callToAction":"SAR Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"432","name":"SendGrid Support","descriptionHtml":"","callToAction":"SendGrid Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"250","name":"SiliconExpert Support","descriptionHtml":"","callToAction":"SiliconExpert Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"4985","name":"Software Onboarding (Under Testing - Do not create ticket using this request type)","descriptionHtml":"","callToAction":"Software Onboarding (Under Testing - Do not create ticket using this request type)","introHtml":"","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[155],"key":""},{"id":"260","name":"Software or License Purchase Request","descriptionHtml":"","callToAction":"Software or License Purchase Request","introHtml":"<p>Use this form to request new licenses and software</p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[155],"key":""},{"id":"487","name":"SonarQube Code Quality Analysis - Support","descriptionHtml":"<h4><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>For PROD, please create ticket using this link:</b> </font></h4>\n<p><a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/619\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/619</a></p>\n<h4><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>For DEV please Submit using the form below</b> </font></h4>","callToAction":"SonarQube Code Quality Analysis - Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"254","name":"Tools Launchpad Support","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> Tailwind (<a href=\"https://tailwind2.azurewebsites.net/home\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://tailwind2.azurewebsites.net/home</a>) has been retired<br> <br> Please use Tools Launchpad(<a href=\"https://my.jci.com/sites/SRESecurity/Lists/Tools%20Launchpad/AllItems.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://my.jci.com/sites/SRESecurity/Lists/Tools%20Launchpad/AllItems.aspx</a>) instead<br> <br> You may submit requests for additions and changes with this request </font></h2>","callToAction":"Tools Launchpad Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"433","name":"Twilio Support","descriptionHtml":"","callToAction":"Twilio Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"255","name":"VMware Workstation - License","descriptionHtml":"<h4><a name=\"https%3A%2F%2Fjci.servicenow.com%2Fjcisp%3Fid%3Djciindex%26gt%3BHardware%26amp%3BSoftware%26gt%3Bhttps%3A%2F%2Fjci.servicenow.com%2Fjcisp%3Fid%3Djciportalservices%26amp%3Bsysid%3D0181c0c6dba153006e543caf9d96192b%26gt%3Bhttps%3A%2F%2Fjci.servicenow.com%2Fjcisp%3F...\" target=\"_blank\"></a><font color=\"red\"> <b>Please Follow the process for VMware Workstation:</b> </font> <a href=\"https://jci.service-now.com/jcisp?id=jci_index\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jci.service-now.com/jcisp?id=jci_index</a> > Hardware & Software ><a href=\"https://jci.service-now.com/jcisp?id=jci_portal_services&sys_id=0181c0c6dba153006e543caf9d96192b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jci.service-now.com/jcisp?id=jci_portal_services&amp;sys_id=0181c0c6dba153006e543caf9d96192b</a> ><a href=\"https://jci.service-now.com/jcisp?id=sc_catitem&sys_id=55bb649d1bea4d54ee33baebcc4bcbc9&service_sys_id=0181c0c6dba153006e543caf9d96192b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jci.service-now.com/jcisp?id=sc_catitem&amp;sys_id=55bb649d1bea4d54ee33baebcc4bcbc9&amp;service_sys_id=0181c0c6dba153006e543caf9d96192b</a> then search for “VMware Workstation Pro - 17.0.0 – English“</h4>","callToAction":"VMware Workstation - License","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"256","name":"Weblate Support","descriptionHtml":"","callToAction":"Weblate Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[159],"key":""},{"id":"221","name":"A Cloud Guru - Subscription","descriptionHtml":"","callToAction":"A Cloud Guru - Subscription","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"363","name":"ADO to JIRA Migration","descriptionHtml":"","callToAction":"ADO to JIRA Migration","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"476","name":"Adobe XD","descriptionHtml":"","callToAction":"Adobe XD","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"213","name":"Aha! - Access or Support","descriptionHtml":"","callToAction":"Aha! - Access or Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"498","name":"ALM","descriptionHtml":"<h3><a name=\"%3Ahttps%3A%2F%2Fjci.servicenow.com%2Fjcisp%3Fid%3Djciportalservices%26amp%3Bsysid%3D0181c0c6dba153006e543caf9d96190e\" target=\"_blank\"></a><font color=\"red\"> <b>We do not support, Please create request here</b> </font> : <a href=\"https://jci.service-now.com/jcisp?id=jci_portal_services&sys_id=0181c0c6dba153006e543caf9d96190e\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jci.service-now.com/jcisp?id=jci_portal_services&amp;sys_id=0181c0c6dba153006e543caf9d96190e</a></h3>","callToAction":"ALM","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"477","name":"ANSYS","descriptionHtml":"","callToAction":"ANSYS","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4787","name":"API Token","descriptionHtml":"","callToAction":"API Token","introHtml":"<p>Strictly for SRE Tools Team</p>","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"113","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"438","name":"Changepoint Daptiv - Access","descriptionHtml":"","callToAction":"Changepoint Daptiv - Access","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"439","name":"Changepoint Daptiv - Add Employee","descriptionHtml":"","callToAction":"Changepoint Daptiv - Add Employee","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"232","name":"Changepoint Daptiv - Controls Only (JCI BT&S \"Controls\")","descriptionHtml":"","callToAction":"Changepoint Daptiv - Controls Only (JCI BT&S \"Controls\")","introHtml":"<p>Changepoint Support for Controls Only</p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"357","name":"Changepoint Daptiv - OpenBlue Only (JCI BT&S \"OpenBlue\")","descriptionHtml":"","callToAction":"Changepoint Daptiv - OpenBlue Only (JCI BT&S \"OpenBlue\")","introHtml":"<p>Changepoint Support for OpenBlue Only</p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"219","name":"Changepoint Daptiv - Other (Air Distribution, Applied, DX, FSP, IR, JCH, FD, ACVS, Intrusion PBU)","descriptionHtml":"","callToAction":"Changepoint Daptiv - Other (Air Distribution, Applied, DX, FSP, IR, JCH, FD, ACVS, Intrusion PBU)","introHtml":"<p>Changepoint Support other than Controls and OpenBlue</p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"233","name":"Changepoint Daptiv - Reporting","descriptionHtml":"","callToAction":"Changepoint Daptiv - Reporting","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"1788","name":"DevExpress - License","descriptionHtml":"","callToAction":"DevExpress - License","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"486","name":"Email Enabled Service Account","descriptionHtml":"","callToAction":"Email Enabled Service Account","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"114","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Add Requests to contact the administrator for missing features and requests</p>","icon":10527,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"223","name":"Enterprise Architect - License","descriptionHtml":"","callToAction":"Enterprise Architect - License","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"479","name":"Figma","descriptionHtml":"","callToAction":"Figma","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4325","name":"GitHub Cloud - Access (BOSCH Employee)","descriptionHtml":"","callToAction":"GitHub Cloud - Access (BOSCH Employee)","introHtml":"","icon":12245,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[],"key":""},{"id":"441","name":"GitHub Cloud - Access (jci-internal)","descriptionHtml":"","callToAction":"GitHub Cloud - Access (jci-internal)","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"442","name":"GitHub Cloud - Access (jci-internal-apps)","descriptionHtml":"","callToAction":"GitHub Cloud - Access (jci-internal-apps)","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"440","name":"GitHub Cloud - Access (jci-products, jci-internal-dev)","descriptionHtml":"","callToAction":"GitHub Cloud - Access (jci-products, jci-internal-dev)","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"225","name":"GitHub Cloud - Access (johnsoncontrols)","descriptionHtml":"","callToAction":"GitHub Cloud - Access (johnsoncontrols)","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"299","name":"GitHub Cloud - Configuration Change Request","descriptionHtml":"","callToAction":"GitHub Cloud - Configuration Change Request","introHtml":"<p>Submit a GitHub Support Request</p>","icon":10469,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"226","name":"GitHub Cloud - External Collaborator Invitation","descriptionHtml":"","callToAction":"GitHub Cloud - External Collaborator Invitation","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"448","name":"GitHub Migration - From: Azure DevOps","descriptionHtml":"","callToAction":"GitHub Migration - From: Azure DevOps","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"447","name":"GitHub Migration - From: GitHub Cloud","descriptionHtml":"","callToAction":"GitHub Migration - From: GitHub Cloud","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"446","name":"GitHub Migration - From: On-Prem","descriptionHtml":"","callToAction":"GitHub Migration - From: On-Prem","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"227","name":"GitHub On-Prem - Access (github.jci.com)","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"red\"> <b>This Instance is impacted and not available for now</b> </font></h2>","callToAction":"GitHub On-Prem - Access (github.jci.com)","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"264","name":"GitHub On-Prem - Support (github.jci.com) ","descriptionHtml":"","callToAction":"GitHub On-Prem - Support (github.jci.com) ","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"497","name":"GitKraken - Access / Support","descriptionHtml":"","callToAction":"GitKraken - Access / Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"247","name":"JetBrains License - India users","descriptionHtml":"","callToAction":"JetBrains License - India users","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"117","name":"Jira - Configuration Change Request","descriptionHtml":"","callToAction":"Jira - Configuration Change Request","introHtml":"<p>Submit a JIRA Support Request for: jciproducts.atlassian.net</p>","icon":10469,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"234","name":"JIRA / Confluence - Access ","descriptionHtml":"","callToAction":"JIRA / Confluence - Access ","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"236","name":"Json.NET Schema (Newtonsoft)","descriptionHtml":"","callToAction":"Json.NET Schema (Newtonsoft)","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"1821","name":"LastPass (SRE) to 1Password Migration Support","descriptionHtml":"","callToAction":"LastPass (SRE) to 1Password Migration Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"360","name":"Other Request","descriptionHtml":"","callToAction":"Other Request","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"245","name":"Pluralsight Subscriptions","descriptionHtml":"","callToAction":"Pluralsight Subscriptions","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"481","name":"PTC Creo","descriptionHtml":"","callToAction":"PTC Creo","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"484","name":"Salesforce","descriptionHtml":"","callToAction":"Salesforce","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"267","name":"SesAll Email","descriptionHtml":"","callToAction":"SesAll Email","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"265","name":"Smart Bear Collaborator - Access or Support","descriptionHtml":"","callToAction":"Smart Bear Collaborator - Access or Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"251","name":"Snipe-IT Support","descriptionHtml":"","callToAction":"Snipe-IT Support","introHtml":"","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"1806","name":"TeamViewer - Access","descriptionHtml":"","callToAction":"TeamViewer - 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