Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
JCI Products
  1. JCI Products
  2. XaaP Support

Phone Request

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"f8164c4d63f8d20ee026bb447417e0fa46ee38c6_lout","branding":{"id":"1353","key":"fdxs","name":"XaaP Support","portalBaseUrl":"/servicedesk/customer/portal/1353"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f7080cd3-e047-44ca-8fb9-a317f4497482/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmRiYWRhMS04Njk2LTQ0YmItODUxNS01ODAyODgxMDkyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3MDgwY2QzLWUwNDctNDRjYS04ZmI5LWEzMTdmNDQ5NzQ4MiI6WyJyZWFkIl19LCJleHAiOjE3ODE3MzUxNTksIm5iZiI6MTc4MTczNDU1OX0.Qb-Gnki05SzvNzHtm3JJr-5G89Bi_Me9easLIcBWDG0&client=26dbada1-8696-44bb-8515-580288109272&mode=fit","logoId":"f7080cd3-e047-44ca-8fb9-a317f4497482","isLogoAvailable":true,"helpCenterTitle":"Welcome to JCI Products Service Desk Portal","sharedPortalName":"JCI Products","userInitialAnnouncementMessageWiki":"<p>To contact this portal's admin, send an email to sessr@jciproducts.atlassian.net</p>","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to JCI Products Service Desk Portal","sharedPortalName":"JCI Products","announcementMessage":"To contact this portal's admin, send an email to sessr@jciproducts.atlassian.net","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2764dc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1332ca98-f722-4c54-96a9-25f6219e9615/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmRiYWRhMS04Njk2LTQ0YmItODUxNS01ODAyODgxMDkyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzMzJjYTk4LWY3MjItNGM1NC05NmE5LTI1ZjYyMTllOTYxNSI6WyJyZWFkIl19LCJleHAiOjE3ODE3MzUxNTksIm5iZiI6MTc4MTczNDU1OX0.-yEVYiPoTQWs03oNNdjog2rAKNvXhq71qSkfM9dgvoY&client=26dbada1-8696-44bb-8515-580288109272&height=300&mode=fit","bannerMediaApiFileId":"1332ca98-f722-4c54-96a9-25f6219e9615","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1353","key":"fdxs","projectId":13779,"serviceDeskId":1353,"name":"XaaP Support","description":"<p>Welcome! You can raise a XaaP Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1353","onlyPortal":false,"reqTypes":[{"id":"3111","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>All Sales and General Enquiries</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1700],"key":""},{"id":"3112","name":"Phone Request","descriptionHtml":"","callToAction":"Phone Request","introHtml":"<p>Issues Raised via Phone</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1700],"key":""},{"id":"3110","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1700],"key":""},{"id":"3113","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1700],"key":""},{"id":"3109","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Used to Register Emails Requested over Email ore Phone</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1700],"key":""}],"reqGroups":[{"id":1700,"name":"General"}],"orderMapping":{"1700":[3112,3111,3109,3110,3113]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1353,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FDXS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmRiYWRhMS04Njk2LTQ0YmItODUxNS01ODAyODgxMDkyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE4NDc0NjE4MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODE3MzU3NTksIm5iZiI6MTc4MTczNDU1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.K-8oy5MEcvhxq6wUEHwrtoFG0jotY294J0K55oaRJhI","targetCollection":"upload-user-collection-184746183","endpointUrl":"https://api.media.atlassian.com","clientId":"26dbada1-8696-44bb-8515-580288109272","tokenDurationInMins":20}},"reqCreate":{"id":3112,"projectId":13779,"issueType":{"id":"10036","name":"Support"},"form":{"name":"Phone Request","descriptionHtml":"","callToAction":"Phone Request","intro":"<p>Issues Raised via Phone</p>","instructions":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1353/create/3112","requestValidateBaseUrl":"/servicedesk/customer/portal/1353/validate/3112","calendarParams":{"firstDay":0,"date":"2026-06-17T17:15:59-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmRiYWRhMS04Njk2LTQ0YmItODUxNS01ODAyODgxMDkyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE4NDc0NjE4MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODE3MzU3NTksIm5iZiI6MTc4MTczNDU1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.K-8oy5MEcvhxq6wUEHwrtoFG0jotY294J0K55oaRJhI","targetCollection":"upload-user-collection-184746183","endpointUrl":"https://api.media.atlassian.com","clientId":"26dbada1-8696-44bb-8515-580288109272","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"appName\":\"\",\n \"connectToForgeMigration\": {\n \"defined\": false,\n \"willMigrateToForgeBeforeEOS\": \"UNDECIDED\",\n \"migrationGuideUrl\": \"\"\n },\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1353?xdm_e=https%3A%2F%2Fjciproducts.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjNDBhYWI0YWViZjVhZTFlZTcyMmI3YmU1N2I2NTk4ZjFlMjUxNTEwNjMyZGFiMDc3YzhiNzY5Mzg5ZjE0NjY3IiwiaXNzIjoiMzRmMzViODUtMWY0Zi0zYWM5LTg1ODQtMjQ2NzljMWQ5MDQzIiwiY29udGV4dCI6e30sImV4cCI6MTc4MTczNTQ1OSwiaWF0IjoxNzgxNzM0NTU5fQ.9oXpK8wnN00WPAFBQRoXJN2MpAyr6DigKoFr9UIUXLU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjM0ZjM1Yjg1LTFmNGYtM2FjOS04NTg0LTI0Njc5YzFkOTA0MyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2pjaXByb2R1Y3RzLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2pjaXByb2R1Y3RzLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkZEWFMiLCJpZCI6IjEzNzc5In19fSwiZXhwIjoxNzgxNzM1NDU5LCJpYXQiOjE3ODE3MzQ1NTl9.B9ZFaW8ixZLc-mqCrLGvcYGpCI3Usz3TsUc9ciAurjc\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://jciproducts.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://jciproducts.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FDXS\\\",\\\"id\\\":\\\"13779\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FDXS\\\",\\\"project.id\\\":\\\"13779\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1353\\\",\\\"servicedesk.requestTypeId\\\":\\\"3112\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://jciproducts.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jciproducts","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f8164c4d63f8d20ee026bb447417e0fa46ee38c6_lout","baseUrl":"https://jciproducts.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jciproducts.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"26dbada1-8696-44bb-8515-580288109272","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b38441609c6d4674a0da34267d19fda7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://jciproducts.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}