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If you experience any challenges during account creation - contact us at AirwallTechnicalSupport@jci.com
Account creation is important to keep track of progress related to requested case. It also provides access to knowledge articles.
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It also provides access to knowledge articles.</p>\n<p>Before you log a ticket – please reference library of WebHelp articles and confirm you are on latest version: <a href=\"https://docs.johnsoncontrols.com/openblue/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.johnsoncontrols.com/openblue/</a></p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"2082","name":"Airwall - Airwall Infrastructure Firmware Update","descriptionHtml":"","callToAction":"Airwall - Airwall Infrastructure Firmware Update","introHtml":"<p>For L2 and L3 teams ONLY. 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Device \"a\" can no longer connect to device \"b\".</p>","icon":10608,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[],"key":""},{"id":"292","name":"Airwall - Airwall Gateway Change Request","descriptionHtml":"","callToAction":"Airwall - Airwall Gateway Change Request","introHtml":"<p>For example: I need local device \"a\" of an Airwall gateway to access a specific Internet site.</p>","icon":10607,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[],"key":""},{"id":"293","name":"Airwall - Airwall Gateway Support (Break-Fix Issues)","descriptionHtml":"","callToAction":"Airwall - Airwall Gateway Support (Break-Fix Issues)","introHtml":"<p>For example: I was able to access device \"a\" from my laptop with the Airwall agent and now it doesn't work. Device \"a\" can no longer connect to device \"b\".</p>","icon":10608,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[],"key":""},{"id":"294","name":"Airwall - Gateway Hardware Order Form","descriptionHtml":"","callToAction":"Airwall - Gateway Hardware Order Form","introHtml":"<p>For example: How do I procure Airwall hardware (Airwall 75, Airwall 110) gateways? This includes Airwalls for development, pilots and/or production.</p>","icon":10609,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[],"key":""},{"id":"2302","name":"Airwall - Gateway Hardware Order Form Connected Controls","descriptionHtml":"","callToAction":"Airwall - Gateway Hardware Order Form Connected Controls","introHtml":"<p>This is a request for an AW-75 hardware device to be shipped to the field. This is from the agreed connected controls pre-purchased consignment</p>","icon":11755,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11755","groups":[],"key":""},{"id":"288","name":"Airwall - General Questions","descriptionHtml":"","callToAction":"Airwall - General Questions","introHtml":"<p>For example: Where can I find a Zero Trust white paper? What is Host Identity Protocol (HIP)? 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