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Internal communications: All S1 and S2 production outages and deployment communications occur through the SRE Status Page.
Internal JCI teams (Engineering, Product, Customer Support/L1) must subscribe to their relevant products and all Core Infra and Tools sections to receive outage and release notifications.
Spend Tracking ReportsHere For resource and service level breakdowns of Azure Global, Azure China, AWS, GCP, China AliCloud, and Snowflake across all deployed regions, see the Cost Drilldown tab in above powerbi report.
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additional SRE Ops information <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990169892079/Important+URL+s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Here</a></p>","portalBaseUrl":"/servicedesk/customer/portal/35","reqTypes":[{"id":"3219","name":"Appsettings_Automation_SelfService_DEV_AND_QA","descriptionHtml":"","callToAction":"Appsettings_Automation_SelfService_DEV_AND_QA","introHtml":"<p>Appsettings_Automation_SelfService</p>","icon":10472,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[193],"key":""},{"id":"3252","name":"Appsettings_Automation_SelfService_UAT_AND_PROD","descriptionHtml":"","callToAction":"Appsettings_Automation_SelfService_UAT_AND_PROD","introHtml":"<p>Appsettings_Automation_SelfService</p>","icon":10472,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[193],"key":""},{"id":"5556","name":"Automation_Read_Only_Tool_Access_Request (Tekton)","descriptionHtml":"","callToAction":"Automation_Read_Only_Tool_Access_Request (Tekton)","introHtml":"<p>Automation_Read_Only_Tool_Access_Request</p>","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[193],"key":""},{"id":"5522","name":"Azure Access UAT/PROD (Read only)(Elevated Infrastructure Access)","descriptionHtml":"","callToAction":"Azure Access UAT/PROD (Read only)(Elevated Infrastructure Access)","introHtml":"<p>Azure Access UAT/PROD (Read only)</p>","icon":10467,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[193],"key":""},{"id":"607","name":"Cost Reduction - Delete Subscription/Resource Group/Resource","descriptionHtml":"","callToAction":"Cost Reduction - Delete Subscription/Resource Group/Resource","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[198],"key":""},{"id":"627","name":"Data Migration Requests from Prod to UAT/Dev/QA","descriptionHtml":"","callToAction":"Data Migration Requests from Prod to UAT/Dev/QA","introHtml":"<p>Kindly attach respective email approvals ifrom Customer & VP in the attachment section below, this will avoid to & fro emails and tickets may resolve quicker.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[201],"key":""},{"id":"4192","name":"Duo_Automation","descriptionHtml":"","callToAction":"Duo_Automation","introHtml":"<p>DUO_Automation_SelfService</p>","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[193],"key":""},{"id":"591","name":"New resource/ Scaleup resource in existing subscription","descriptionHtml":"","callToAction":"New resource/ Scaleup resource in existing subscription","introHtml":"<p>Request a new resource in existing subscription. eg, Collections, EHs, etc</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[198],"key":""},{"id":"617","name":"New Subscription Request","descriptionHtml":"","callToAction":"New Subscription Request","introHtml":"<p>This form is to request a new self-managed subscription</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[198],"key":""},{"id":"597","name":"Off-board user (Checkout)","descriptionHtml":"","callToAction":"Off-board user (Checkout)","introHtml":"<p>Request accesses removal for an off-boarding user (Checkout)</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[193],"key":""},{"id":"594","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Please use this option if your request is not scoped in our current catalog</p>","icon":10549,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[195],"key":""},{"id":"1861","name":"POD_Logs_Automation_SelfService_DEV_AND_QA","descriptionHtml":"<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990472175619/POD+Logs+Self-Service\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click on this link for instructions on creating AKS pod logs request </a></p>\n<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990487969917/AKS+Cluster+Application+Environment+and+namespace+mapping+sheet+for+DEV+and+QA\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click on this link to find mapping details of DEV/QA application/environment/namespace </a></p>","callToAction":"POD_Logs_Automation_SelfService_DEV_AND_QA","introHtml":"<p>POD_Logs_Automation_SelfService</p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[193],"key":""},{"id":"1862","name":"POD_Logs_Automation_SelfService_UAT_AND_PRODUCTION","descriptionHtml":"<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990472175619/POD+Logs+Self-Service\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click on this link for instructions on creating AKS pod logs request </a></p>\n<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990487773228/AKS+Cluster+Application+Environment+and+namespace+mapping+sheet+for+UAT+and+Prod\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click on this link to find mapping details of UAT/Prod application/environment/namespace </a></p>","callToAction":"POD_Logs_Automation_SelfService_UAT_AND_PRODUCTION","introHtml":"<p>POD_Logs_Automation_SelfService_UAT_AND_PRODUCTION</p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[193],"key":""},{"id":"603","name":"PROD CAB/Deployment Request","descriptionHtml":"<p>CAB Process: <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SS/pages/989383884806/SRE+Release+Management+Process+and+CAB\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence</a> or <a href=\"https://apps.jci.com/:p:/s/GlobalSRETeam-DEB-GlobalSRE-Documentation/EX48tzTIOz1Ih_6xcjkpR_cBIx_vih2j7uP03PFgKt5VGQ?email=O365AllUsers%40jci.com&e=Z4m81Q\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SharePoint</a></p>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"> Please note that each Environment requires a Separate CAB </font></h3>","callToAction":"PROD CAB/Deployment Request","introHtml":"<p>CAB Process: <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SS/pages/989383884806/SRE+Release+Management+Process+and+CAB\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence</a> or <a href=\"https://apps.jci.com/:p:/s/GlobalSRETeam-DEB-GlobalSRE-Documentation/EX48tzTIOz1Ih_6xcjkpR_cBIx_vih2j7uP03PFgKt5VGQ?email=O365AllUsers%40jci.com&e=Z4m81Q\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SharePoint</a></p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[191],"key":""},{"id":"623","name":"Read Only UAT/PROD (Elevated Infrastructure Access)","descriptionHtml":"<h5><a name=\"andforVPNAccess.\" target=\"_blank\"></a><font color=\"red\"> For Azure Access resources/subscriptions (Read only), Please raise request here : <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/5522\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/5522</a> <font color=\"red\"></font> <br> <br> For VPN Access<br> Please Select Correct <font color=\"red\"></font> Tenant Name </font> and <font color=\"red\"> Application Name </font> for VPN Access.</h5>","callToAction":"Read Only UAT/PROD (Elevated Infrastructure Access)","introHtml":"<p><b>Use this form to request access to Aviatrix VPN, Database, JFrog Artifactory (Self-Hosted), Snowflake, Redpanda, Alibaba, other tools.</b><br> <b>Note:</b> Do not use it for Azure access to resource or subscription access. <br> For Azure Access to resources/subscription(Read only) submit your request here:<br> <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/5522\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/5522</a></p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[193],"key":""},{"id":"624","name":"Read/Write or Contributor UAT/PROD (Elevated Infrastructure Access)","descriptionHtml":"<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"> Read/Write or Contributor Access is limited to 8 hrs per Request and will be revoked after 8 hrs. In case of an extended period, please attach the mail approval from the respective Product GM which should contain the End Date clearly.</font></h3>","callToAction":"Read/Write or Contributor UAT/PROD (Elevated Infrastructure Access)","introHtml":"<p><b>Use this form to request access to Database, JFrog Artifactory (Self-Hosted), Snowflake, Redpanda, Alibaba, other tools</b><br> <b>Note:</b> Do not use it for Azure access to resource or subscription access. <br> For Azure Access to resources/subscription(Read/Write) submit your request here:<br> <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/5523\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/35/group/193/create/5523</a></p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[193],"key":""},{"id":"599","name":"Remove tool access","descriptionHtml":"","callToAction":"Remove tool access","introHtml":"<p>This request is used to get someone's access revoke from certain tool.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[193],"key":""},{"id":"593","name":"Report an Incident / Issue","descriptionHtml":"<p>Please take into account that an incident or issue is a situation that is considered something that was working and it's now in error state. For tools access please use the other options in the catalog</p>\n<p><font color=\"red\"> Please refer to the Must Check Document before raising an incident (specifically for OBEM and Companion) - <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990515888195/Must+Check+Before+Creating+Incident\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Here</a> </font></p>","callToAction":"Report an Incident / Issue","introHtml":"<p>Please report the incident or issue you are facing.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[194],"key":""},{"id":"612","name":"Request for Tools and Azure access","descriptionHtml":"<h5><a name=\"ForInformationonTools%26gt%3BHerehttps%3A%2F%2Fdigitalvaultsupport.atlassian.net%2Fwiki%2Fspaces%2FSR%2Fpages%2F1841463632%2FSRETools%5C%5C%5C%5CTakeinmindthatfewarerestrictedtospecificrolesandcanbedenied.%5C%5C%5C%5CForandtaasjci.atlassian....\" target=\"_blank\"></a>For Information on Tools -> <a href=\"https://digitalvaultsupport.atlassian.net/wiki/spaces/SR/pages/1841463632/SRE+Tools\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Here</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Take in mind that few are restricted to specific roles and can be denied. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For <font color=\"red\">Postman</font> and taasjci.atlassian.net (<font color=\"red\">Jira software and Confluence</font> ) submit a service request here: <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/11\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jciproducts.atlassian.net/servicedesk/customer/portal/11</a><br class=\"atl-forced-newline\"></h5>\n<h5><a name=\"Anyaccessisnotprovidedtotheengineeringteamasperthedesign.Pleasereachouttoregardingtherequirement.\" target=\"_blank\"></a>Any <font color=\"red\">New AKS Polaris Cluster </font> access is not provided to the engineering team as per the design. Please reach out to <font color=\"red\"> Richard Campero </font> regarding the requirement.</h5>","callToAction":"Request for Tools and Azure access","introHtml":"<p>This request is used to get access to SRE Tools and Azure Application Environments.<br> <b>Note:</b> Please submit one Request per user.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[193],"key":""},{"id":"620","name":"Security Tool Access Removal Request","descriptionHtml":"","callToAction":"Security Tool Access Removal Request","introHtml":"<p>Security Tool Access Removal Request</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[193],"key":""},{"id":"619","name":"Security Tool Access Request","descriptionHtml":"","callToAction":"Security Tool Access Request","introHtml":"<p>This request is used to get access to a user to the required security tools. Submit one ticket for each user.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[193],"key":""},{"id":"602","name":"UAT CAB/Deployment Request","descriptionHtml":"<p>CAB Process: <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SS/pages/989383884806/SRE+Release+Management+Process+and+CAB\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence</a> or <a href=\"https://apps.jci.com/:p:/s/GlobalSRETeam-DEB-GlobalSRE-Documentation/EX48tzTIOz1Ih_6xcjkpR_cBIx_vih2j7uP03PFgKt5VGQ?email=O365AllUsers%40jci.com&e=Z4m81Q\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SharePoint</a></p>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"> Please note that each Environment requires a separate CAB </font></h3>","callToAction":"UAT CAB/Deployment Request","introHtml":"<p>CAB Process: <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SS/pages/989383884806/SRE+Release+Management+Process+and+CAB\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence</a> or <a href=\"https://apps.jci.com/:p:/s/GlobalSRETeam-DEB-GlobalSRE-Documentation/EX48tzTIOz1Ih_6xcjkpR_cBIx_vih2j7uP03PFgKt5VGQ?email=O365AllUsers%40jci.com&e=Z4m81Q\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SharePoint</a></p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[191],"key":""},{"id":"4919","name":"WhitelistIP","descriptionHtml":"","callToAction":"WhitelistIP","introHtml":"","icon":10511,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[193],"key":""},{"id":"5523","name":"Azure Access UAT/PROD (Readwrite/Contributor)(Elevated Infrastructure Access)","descriptionHtml":"","callToAction":"Azure Access UAT/PROD (Readwrite/Contributor)(Elevated Infrastructure Access)","introHtml":"<p>Azure Access UAT/PROD (Readwrite/Contributor)</p>","icon":10467,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[193],"key":""},{"id":"605","name":"Aviatrix VPN Access","descriptionHtml":"","callToAction":"Aviatrix VPN Access","introHtml":"<p>This form is to create a request and get the appropriate VPN file</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"608","name":"Azure Reader Access","descriptionHtml":"","callToAction":"Azure Reader Access","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"4622","name":"Backup - Read Only UAT/PROD (Elevated Infrastructure Access)","descriptionHtml":"","callToAction":"Backup - Read Only UAT/PROD (Elevated Infrastructure Access)","introHtml":"<p>Backup Aug 2025 - Read Only Access (Elevated Infrastructure Access)</p>","icon":12245,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[],"key":""},{"id":"600","name":"CAB Request","descriptionHtml":"<p>Upon submittal of this form the request will be slated for the next upcoming CAB. CAB is held each Tuesday morning</p>","callToAction":"CAB Request","introHtml":"<p>Upon entering this form - you be placed on the CAB attendee list for allotted CAB</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"613","name":"Confluent Cloud (Kafka)","descriptionHtml":"","callToAction":"Confluent Cloud (Kafka)","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"626","name":"Copy - Request SRE Consulting","descriptionHtml":"","callToAction":"Copy - Request SRE Consulting","introHtml":"<p>SRE consulting (troubleshooting, KT/guidance/training)</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"586","name":"Dynatrace (L2 Exclusive)","descriptionHtml":"","callToAction":"Dynatrace (L2 Exclusive)","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"587","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"615","name":"Fire Fighter Access for Application team","descriptionHtml":"<p>Fire Fighter access for Application team</p>","callToAction":"Fire Fighter Access for Application team","introHtml":"<p>Fire Fighter access for Application team</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"616","name":"FireFighter Access for SRE team","descriptionHtml":"<p>Fire Fighter access on tools for SRE team</p>","callToAction":"FireFighter Access for SRE team","introHtml":"<p>Fire Fighter access on tools for SRE team</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"583","name":"New CI/CD Pipeline","descriptionHtml":"<p>For a broken pipeline, please create an Incident.</p>","callToAction":"New CI/CD Pipeline","introHtml":"<p>Request a CI CD Pipeline for a new service</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"614","name":"New Custom Environment Setup for Existing Product (Note - Not for New Subscription Request)","descriptionHtml":"","callToAction":"New Custom Environment Setup for Existing Product (Note - Not for New Subscription Request)","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"611","name":"New Software Request - Purchase Order","descriptionHtml":"","callToAction":"New Software Request - Purchase Order","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"606","name":"New Subscription Request","descriptionHtml":"","callToAction":"New Subscription Request","introHtml":"<p>This form is to request a new self-managed cloud subscription with Sophos Optix onboarded</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"601","name":"New Tool Chain - Issues/Questions/Suggestions","descriptionHtml":"","callToAction":"New Tool Chain - Issues/Questions/Suggestions","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"604","name":"Old - Azure Reader Access","descriptionHtml":"","callToAction":"Old - Azure Reader Access","introHtml":"<p>Request reader access to azure resource</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"584","name":"PagerDuty (L2 Exclusive)","descriptionHtml":"","callToAction":"PagerDuty (L2 Exclusive)","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"625","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Problem Type</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"596","name":"Prod Env deployment","descriptionHtml":"<p>Do you want to know the deployment process? Click <a href=\"https://digitalvaultsupport.atlassian.net/wiki/spaces/GT/pages/295370782/Deployment+process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Prod Env deployment","introHtml":"<p>Request Prod deployment</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"609","name":"Product custom deployment request","descriptionHtml":"","callToAction":"Product custom deployment request","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"610","name":"Product custom deployment request","descriptionHtml":"","callToAction":"Product custom deployment request","introHtml":"","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"618","name":"Purchase Request using P-Card","descriptionHtml":"","callToAction":"Purchase Request using P-Card","introHtml":"<p>This form is to request software/cert/domain/misc. purchased using P-Card.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"590","name":"Request new environment","descriptionHtml":"<p>Do you want to know the New Environment request process? click <a href=\"https://digitalvaultsupport.atlassian.net/wiki/spaces/GT/pages/295338031/New+Environment+Requests+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Request new environment","introHtml":"<p>Request an onprem environment to test and/or prepare customer environment</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"592","name":"Request SRE Consulting","descriptionHtml":"","callToAction":"Request SRE Consulting","introHtml":"<p>SRE consulting (troubleshooting, KT/guidance/training)</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"585","name":"Request tool access for a user","descriptionHtml":"","callToAction":"Request tool access for a user","introHtml":"<p>This request is used to get access to a user to the required tools (Including new employee). Submit one ticket for each user.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"1790","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>For Internal Tasks</p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"595","name":"UAT Env deployment","descriptionHtml":"<p>Do you want to know the deployment process? Click <a href=\"https://digitalvaultsupport.atlassian.net/wiki/spaces/GT/pages/295370782/Deployment+process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"UAT Env deployment","introHtml":"<p>Request UAT deployment</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"598","name":"Update existing CI/CD pipeline","descriptionHtml":"<p>For a broken pipeline, please create an Incident.</p>","callToAction":"Update existing CI/CD pipeline","introHtml":"<p>Request to update/modify an existing pipeline</p>","icon":10520,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"621","name":"Update existing CI/CD Pipeline Support - (Do not use still not live)","descriptionHtml":"<p>For a broken pipeline, please create an Incident.</p>","callToAction":"Update existing CI/CD Pipeline Support - (Do not use still not live)","introHtml":"<p>Update existing CI/CD Pipeline Support</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"589","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"588","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"622","name":"View Access","descriptionHtml":"<p>View Access</p>\n<h5><a name=\"Anyaccessisnotprovidedtotheengineeringteamasperthedesign.Pleasereachouttoregardingtherequirement.\" target=\"_blank\"></a>Any <font color=\"red\">New AKS Polaris Cluster </font> access is not provided to the engineering team as per the design. Please reach out to <font color=\"red\"> Richard Campero </font> regarding the requirement.</h5>","callToAction":"View Access","introHtml":"<p>View Access</p>","icon":10458,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":194,"name":"Report an Incident / Issue"},{"id":191,"name":"CAB/Deployment Request(Change Request) - UAT and Production"},{"id":201,"name":"Data Migration Requests"},{"id":193,"name":"Access Requests Tools, Hosting and AKS Logs – Service Request"},{"id":198,"name":"Cloud Management Requests (Azure, AWS & GCP) - Service Request"},{"id":195,"name":"Other Requests - Service Request ( DON'T USE THIS OPTION FOR ACCESS REQUESTS - USE ACCESS TO TOOLS OPTION)"}],"orderMapping":{"193":[5556,4919,4192,1861,1862,612,619,623,624,5522,5523,620,599,597,3219,3252],"199":[5522],"201":[627],"195":[594],"200":[1861],"191":[603,602],"198":[617,591,607],"194":[593]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf82c6b4-602a-39d2-94a5-1e4f85055cf8","appLinkName":"System Confluence","appLinkUrl":"https://jciproducts.atlassian.net/wiki","spaceKey":"LR","spaceName":"L2 Runbooks","spaceUrl":"https://jciproducts.atlassian.net/wiki/spaces/LR","isServer":false},"labels":[],"projectKey":"GSRE","serviceDeskId":35,"kbLinkDomainURLs":["https://jciproducts.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":35,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GSRE","userLanguageHeader":"Quick Links","userLanguageMessageWiki":"<p><b>Incident and Service Request SLAs:</b> <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990169890823/Support+Levels+and+Severity+Definitions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></p>\n<p><b>Internal communications:</b> All S1 and S2 production outages and deployment communications occur through the <a href=\"https://jcihealthcheckprod.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">SRE Status Page</a>.</p>\n<p><font color=\"red\">Internal JCI teams (Engineering, Product, Customer Support/L1) must subscribe to their relevant products and all Core Infra and Tools sections to receive outage and release notifications.</font></p>\n<p><b>Self-Service and Process Documents</b></p>\n<ul>\n <li><b>Self-managed access using AD groups</b> <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SR/pages/990170972806/Azure+AD+Group+Based+Access+Self+managed+by+Engg+teams\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></li>\n <li><b>Spend Tracking Reports</b> <a href=\"https://app.powerbi.com/reportEmbed?reportId=90011dbe-c278-41a8-9910-186a4176b8d3&autoAuth=true&ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a><br> For resource and service level breakdowns of Azure Global, Azure China, AWS, GCP, China AliCloud, and Snowflake across all deployed regions, see the <font color=\"green\"><b>Cost Drilldown</b></font> tab in above powerbi report.</li>\n <li><b>Product Operations Dashboard</b> <a href=\"https://jciproducts.atlassian.net/wiki/spaces/OD/pages/990170710147/Product+Operations+Dashboard+View\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></li>\n <li><b>Platform Maintenance Dashboard</b> <a href=\"https://jciproducts.atlassian.net/jira/dashboards/11083\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></li>\n <li><b>SRE Service Retirement and Expiration Advisory</b> <a href=\"https://app.powerbi.com/reportEmbed?reportId=26afd5ad-ccf0-4c61-b78c-46fc37a62bb3&appId=885a1a61-f17a-4d31-9adc-98c120f6e657&autoAuth=true&ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></li>\n <li><b>RCAs & PCAs</b> for system outages <a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990169890999/RCAs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></li>\n <li><b>New Environment Request Process</b> <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/article/990175887394\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></li>\n <li><b>UAT & Prod deployment process</b> <a href=\"https://jciproducts.atlassian.net/servicedesk/customer/portal/35/article/990175887494\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></li>\n</ul>","defaultLanguageHeader":"Quick Links","defaultLanguageMessage":"*Incident and Service Request SLAs:* [Here|https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990169890823/Support+Levels+and+Severity+Definitions]\n\n*Internal communications:* All S1 and S2 production outages and deployment communications occur through the [SRE Status Page|https://jcihealthcheckprod.statuspage.io/].\n\n{color:red}Internal JCI teams (Engineering, Product, Customer Support/L1) must subscribe to their relevant products and all Core Infra and Tools sections to receive outage and release notifications.{color}\n\n*Self-Service and Process Documents*\n\n* *Self-managed access using AD groups* [Here|https://jciproducts.atlassian.net/wiki/spaces/SR/pages/990170972806/Azure+AD+Group+Based+Access+Self+managed+by+Engg+teams]\n* *Spend Tracking Reports* [Here|https://app.powerbi.com/reportEmbed?reportId=90011dbe-c278-41a8-9910-186a4176b8d3&autoAuth=true&ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641] \nFor resource and service level breakdowns of Azure Global, Azure China, AWS, GCP, China AliCloud, and Snowflake across all deployed regions, see the {color:green}*Cost Drilldown*{color} tab in above powerbi report.\n* *Product Operations Dashboard* [Here|https://jciproducts.atlassian.net/wiki/spaces/OD/pages/990170710147/Product+Operations+Dashboard+View]\n* *Platform Maintenance Dashboard* [Here|https://jciproducts.atlassian.net/jira/dashboards/11083] \n* *SRE Service Retirement and Expiration Advisory* [Here|https://app.powerbi.com/reportEmbed?reportId=26afd5ad-ccf0-4c61-b78c-46fc37a62bb3&appId=885a1a61-f17a-4d31-9adc-98c120f6e657&autoAuth=true&ctid=a1f1e214-7ded-45b6-81a1-9e8ae3459641]\n* *RCAs & PCAs* for system outages [Here|https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990169890999/RCAs]\n* *New Environment Request Process* [Here|https://jciproducts.atlassian.net/servicedesk/customer/portal/35/article/990175887394]\n* *UAT & Prod deployment process* [Here|https://jciproducts.atlassian.net/servicedesk/customer/portal/35/article/990175887494]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmRiYWRhMS04Njk2LTQ0YmItODUxNS01ODAyODgxMDkyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwMTYwMjY5MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkxNzY2MDMsIm5iZiI6MTc3OTE3NTQwMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Gppy_GpM-c10oAvqAR8QkMM0jx5WnakxdBOaEeii840","targetCollection":"upload-user-collection-201602691","endpointUrl":"https://api.media.atlassian.com","clientId":"26dbada1-8696-44bb-8515-580288109272","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1861,"projectId":10603,"issueType":{"id":"11478","name":"Automation_Self_Service"},"form":{"name":"POD_Logs_Automation_SelfService_DEV_AND_QA","descriptionHtml":"<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990472175619/POD+Logs+Self-Service\" class=\"external-link\" rel=\"nofollow noreferrer\">Please click on this link for instructions on creating AKS pod logs request </a></p>\n\n<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990487969917/AKS+Cluster+Application+Environment+and+namespace+mapping+sheet+for+DEV+and+QA\" class=\"external-link\" rel=\"nofollow noreferrer\">Please click on this link to find mapping details of DEV/QA application/environment/namespace </a></p>","callToAction":"POD_Logs_Automation_SelfService_DEV_AND_QA","intro":"<p>POD_Logs_Automation_SelfService</p>","instructions":"<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990472175619/POD+Logs+Self-Service\" class=\"external-link\" rel=\"nofollow noreferrer\">Please click on this link for instructions on creating AKS pod logs request </a></p>\n\n<p><a href=\"https://jciproducts.atlassian.net/wiki/spaces/SOS/pages/990487969917/AKS+Cluster+Application+Environment+and+namespace+mapping+sheet+for+DEV+and+QA\" class=\"external-link\" rel=\"nofollow noreferrer\">Please click on this link to find mapping details of DEV/QA application/environment/namespace </a></p>","icon":10550,"iconUrl":"https://jciproducts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11847","fieldConfigId":"12300","label":"Product Field","description":"Product Field","descriptionHtml":"<p>Product Field</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"32492","label":"Access Control Server 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